Return & Refund Policy

1. Service-Based Engagement Model

RUQIO MANPOWER SOLUTION PRIVATE LIMITED provides professional workforce deployment services (unarmed security guards, facility housekeeping, corporate drivers, office staff, hospital personnel, and skilled technicians). Because our services involve human workforce time and statutory labor wages, standard retail return policies do not apply.

2. Staff Replacement Guarantee (Zero Cost)

If any deployed personnel is found unsatisfactory in conduct, grooming, punctuality, or job performance:

• The client may notify our Field Supervisor or Branch Operations Manager immediately.
• Ruqio Manpower Solution guarantees a replacement candidate within 24 to 48 hours at zero additional placement fee.
• For emergency hospital or security posts, reserve pool staff are deployed within 4 hours.

3. Advance Payment & Billing Reconciliation

Where advance deposits or mobilization retainers are paid:

• Monthly billing is strictly reconciled against certified biometric attendance logs or physical muster sheets signed by the client manager.
• Unutilized duty hours or absenteeism credits are automatically adjusted and deducted in the subsequent monthly invoice.
• If a contract is formally terminated per agreed notice terms, any unadjusted advance balance is refunded via Bank NEFT/RTGS within 14 business days post joint audit.

4. Refund Claim Process

To request billing reconciliation or refund adjustments, please mail with invoice numbers and muster sheets to: ruqiomanpowersolution@gmail.com.